It's easy to build a Web site. Anyone
can do it for little or no money. What is
not easy is building a successful business
with it. So how do you do it? Start by asking
yourself: "Why do I need a web site?
What will it accomplish for my business?"
The biggest mistake you can make is to
build a Web site that doesn't do anything
for you. This may seem obvious, but too
many companies build Web sites simply because
they believe it would be neat, or because
their competitors have one. Without a real
purpose, a Web site is just a complete waste
of time.
By the way, there is always a good purpose
for starting a web site - you just have
to discover it. Just look at all the great
things that will happen to you when you
start your own web site:
- Your business will be open 24 hours a
day. This means you won't have to stay open
on Sundays or public holidays. If you live
on the East Coast, people around the world
will still be able to shop in your store
after you close. Any time someone wants
to know your hours, location, directions,
or any other details about your company,
they can get it without disturbing you.
- Low staffing costs. When you have a web
site, you can offer your products and services
without hiring any extra employees. You
won't have to spend any resources on compensating
or insuring your new staff members and still
be able to maintain the same level of sales
and customer service.
- Gain thousands new customers. Because
anyone in the world can see your web site,
you will gain customers from other states
and countries while you are putting in the
same amount of effort and money.
- Create an image of a well established
company. The Internet is a great medium
through which you can create any image of
yourself you want. It is all in your hands:
design a professional web site, add helpful
content, and your company will immediately
take a step up in the image it represents.
No matter how small your business is, with
the right tools and a great desire you can
make it look like a corporation on the Web!
- Save on postage and printing costs. Think
of how many cards you mail out to let customers
know about your sale. All of that can be
eliminated by putting the sale information
on your web site and inviting your customers
to visit it. You can collect your customers'
E-Mail addresses and keep in touch with
them about special events in your store
via E-Mail.
- Unlimited advertisement. If you ever
advertised in a local newspaper, you know
the costs. You are being charged per line,
per inch, and per color. On the Web, there
is no limit to how much you can put. You
can add pictures, articles, newsletters,
rates, product images and so much more!
- Improve communications. If you have employees
or suppliers, your web site is the best
way to communicate between you and them.
Changes take effect as soon as you post
them on the Web, and everyone can see updated
information without having to wait for a
new database of products, and without contacting
you directly.
- Impeccable customer service. This is
a dream of any entrepreneur: "buy my
product and leave me alone". By this
I mean that business owners do not like
to spend time explaining to customers how
to use the product, how to install it, troubleshoot
it, clean it, move it, turn it, and whatever
else can be done to a purchased item.
- A web site will become your best friend
in meeting the needs of your customers.
It will answer all their questions. Simply
create a page of "Frequently Asked
Questions" and include its address
on every receipt. This way, before they
come to you for help, they will come to
your web site for answers.
- Online presence - in step with your competitors.
You must think of the Internet as a gigantic
Yellow Pages book. More and more people
use the Web to shop for information, services
and products. If you are not there - your
competitors are! Can you imagine not being
in Yellow Pages and try to reach local market?
Unless you spend a lot of money on newspaper
ads and other local promotions - no one
will know your business exists. The same
thing with the Internet. If people can't
find your company on the Web, you might
as well not exist.
- Provide an alternate purchasing method.
Many people do not like to shop in the stores,
shopping centers or any other noisy places.
They are afraid of long walks, pressure
from sales people, sneezing customers and
bumping shopping carts. Once they discover
online shopping - they will never go back
to the stores unless absolutely necessary.
By putting your products online, you satisfy
the needs of such customers and therefore
succeed in one more niche.
- Showcase your work. Whether you are a
real estate agent, construction business
owner or a beauty salon specialist - you
can put your work on display when you have
a web site. Anytime a potential client wants
to see your past work and projects, simply
refer him or her to your site. No need to
scan and mail pictures, or bring your client
to a finished building project.
- Promotional costs are relatively low.
The costs of running an online ad compared
to a newspaper or any other printed advertisement
is much lower.
The Internet is still in its infancy, no
matter how many web sites there are out
there. It has been less than a decade since
companies decided to use web sites as part
of their marketing strategies. Can you imagine
what it will be like in 20-30 years?
Even if you are not planning to sell directly
online, people will find your web site and
contact you about the services you offer.
You can place your web site address in your
newspaper ads and any other promotional
materials to make people aware of your web
site.